Privacy and Security Policy

YML VIP TRANSFER PRIVACY AND SECURITY POLICY

Privacy and Security Statement on the Website, Booking, Payment and Service Processes

Last updated: 29.03.2026

This Privacy and Security Policy has been prepared to set out the principles for protecting the confidentiality and security of customers' information and data in the airport transfer, VIP transfer, city / intercity private transport, booking, payment and customer communication processes offered by YML VIP Transfer.

This policy applies to the www.ymlviptransfer.com website, booking forms, the WhatsApp contact channel, e-mail correspondence, telephone communication, payment processes and all other digital / physical channels relating to the provision of services.

1. DATA CONTROLLER / SERVICE PROVIDER DETAILS

Trade name / Brand: YML VIP Transfer
Website: www.ymlviptransfer.com
E-mail: info@ymlviptransfer.com
WhatsApp / Contact: +90 542 553 5263
Address: Altıova Orta Mah. Ay Sok. No:6/1 Kepez / Antalya
MERSIS No: 0469144420500001
Tax No: 4691444205
Trade Registry No: 125389

2. PURPOSE AND SCOPE OF THE POLICY

The purpose of this policy is to inform users about:

  • the protection of website visitors' data,
  • the secure processing of information belonging to customers who make bookings,
  • ensuring information security in payment and refund processes,
  • the lawful use of data needed to perform the service,
  • the privacy principles applied in customer communication,
  • the protection of system and operational security.

This policy applies to all transfer and booking services provided by YML VIP Transfer.

3. INFORMATION THAT MAY BE COLLECTED

Depending on the nature of the service, YML VIP Transfer may collect, record, classify and process the following information:

3.1 Identity and Contact Information

  • Name and surname
  • Telephone number
  • E-mail address
  • WhatsApp contact details
  • Company name / title, where an invoice is issued

3.2 Booking and Transfer Information

  • Pick-up address
  • Drop-off address
  • Airport details
  • Flight number
  • Flight date and time
  • Hotel name or accommodation details
  • Number of passengers
  • Information on child / infant passengers
  • Number and type of luggage
  • Selected vehicle type
  • Requests for additional stops
  • Name-sign meet-and-greet request
  • Information on travelling with a pet (to the extent notified by the customer in advance)

3.3 Payment and Financial Transaction Information

  • Payment amount
  • Payment method
  • Transaction date
  • Collection status
  • Refund / cancellation records
  • Bank transfer / EFT transaction details
  • Cash payment records
  • Virtual POS / bank virtual POS transaction references

⚠️ Important note:
YML VIP Transfer may use virtual POS, bank virtual POS, bank transfer / EFT and cash payment methods in its payment processes.
For payments made by credit or debit card, the full card details are in most cases not stored directly in YML VIP Transfer's systems; they may be processed by the relevant bank, virtual POS provider or authorised payment infrastructure.

3.4 Technical and Digital Information

  • IP address
  • Device / browser information
  • Site access logs
  • Form submission records
  • Transaction date and time records
  • Cookie data
  • Website usage data
  • Error / security logs

3.5 Communication and Support Records

  • WhatsApp message records
  • E-mail correspondence
  • Requests made by telephone
  • Cancellation / change notifications
  • Complaint and support records

⚠️ Note:
YML VIP Transfer may partially archive customer communication records for operational needs, service tracking, request verification and as evidence in possible disputes.

4. HOW INFORMATION IS COLLECTED

Customer data may be collected through the following methods:

  • Website booking form
  • Quote / contact form
  • Messages sent via WhatsApp
  • Information sent by e-mail
  • Information shared during telephone calls
  • Transaction records created during payments
  • Bank transfer / EFT receipts
  • Additional information shared by the customer during the service
  • Technical tools used during website visits (cookies, logs, etc.)

5. PURPOSES OF USING INFORMATION

The information collected may be processed for the following purposes:

  • Creating the transfer booking
  • Approving and confirming the booking
  • Communicating with the customer
  • Planning vehicles and drivers
  • Organising airport meet-and-greet
  • Flight and operational planning
  • Organising luggage / passenger capacity appropriately
  • Collecting payments and keeping financial records
  • Handling cancellation, change and refund processes
  • Verifying customer requests
  • Managing complaint and support processes
  • Creating evidence in possible legal disputes
  • Improving service quality
  • Reducing the risk of fake bookings, misuse and fraud
  • Fulfilling obligations arising from legislation

6. PAYMENT SECURITY AND PROTECTION OF FINANCIAL TRANSACTIONS

YML VIP Transfer aims to use secure and authorised payment infrastructures in its payment processes wherever possible.

The payment methods used are:

  • Virtual POS
  • Bank virtual POS
  • Bank transfer / EFT
  • Cash payment

Principles relating to payment processes:

  • Card payments may be processed in the systems of the relevant bank or payment institution, depending on the payment infrastructure used.
  • As a principle, YML VIP Transfer does not store full card details directly in its own systems.
  • For bank transfer / EFT transactions, the customer's receipt and transfer details may be kept for payment verification.
  • For cash payments, collection records may be kept for accounting and service verification purposes.
  • YML VIP Transfer cannot be held directly responsible for technical or security problems arising from the payment infrastructure providers' own systems, unless it is at fault.

7. WEBSITE SECURITY AND FORM SECURITY

The YML VIP Transfer website has no membership / user account system.
Service requests are received mainly through:

  • booking forms
  • contact forms
  • WhatsApp redirection

For this reason, data collected through the website is mostly form-based and communication-based.

YML VIP Transfer aims to take reasonable technical and administrative measures for:

  • form security,
  • blocking spam / fake requests,
  • preventing unauthorised access,
  • monitoring transaction logs,
  • protecting the technical infrastructure.

However, the user accepts that no system on the internet can guarantee 100% absolute security.

8. COOKIES AND DIGITAL TRACKING TECHNOLOGIES

Cookies and similar technologies may be used on the www.ymlviptransfer.com website to improve the user experience, keep form processes working properly, monitor site performance and ensure technical security.

Cookies may be used for the following purposes:

  • Session continuity
  • Form functionality
  • Site performance analysis
  • Security and error detection
  • Improving the user experience
  • Producing technical statistics

⚠️ Important note:
YML VIP Transfer reserves the right to add a cookie notice banner / cookie management system to the website in the future.
If deemed necessary, a separate Cookie Policy may also be published.

9. PRIVACY IN WHATSAPP, E-MAIL AND TELEPHONE COMMUNICATION

Information sent by customers via:

  • info@ymlviptransfer.com
  • the WhatsApp contact line
  • telephone calls
  • communication following a web form

is used only for booking, support, change, cancellation, refund, operations and customer service processes.

YML VIP Transfer may partially keep / archive these communication records in order to:

  • verify customer requests,
  • ensure performance of the service,
  • confirm cancellation / change records,
  • meet the burden of proof in the event of a dispute.

10. SHARING INFORMATION WITH THIRD PARTIES

As a rule, YML VIP Transfer keeps customer information confidential. However, limited sharing may take place for the performance of the service or due to legal obligation in the following cases:

  • Information required for the operation, with the driver / chauffeur
  • Information required for organising the transfer, with the vehicle supplier / business partner
  • Information required for the payment, with the bank or virtual POS provider
  • Information required for invoicing and financial records, with the accountant / financial adviser
  • Information required for dispute management, with the legal adviser
  • With authorised public institutions and organisations where legally required
  • With technical infrastructure / hosting / web support providers where technically necessary

Sharing is always limited to the purpose, kept to a minimum and done only as necessary.

11. SECURITY MEASURES

YML VIP Transfer takes care to adopt reasonable and necessary technical / administrative measures to protect customer data.

Examples include:

  • Role-based access restrictions
  • Strong password and account security measures
  • System measures to prevent unauthorised access
  • Validation of form data
  • Keeping transaction records
  • Applying data minimisation where necessary
  • Processing only as much data as operations require
  • Reasonable care in selecting third-party service providers
  • Controlled storage of accounting and payment records

However, the user accepts that, by the nature of internet-based communication and data transfer, there is no guarantee of absolute security.

12. CUSTOMER OBLIGATIONS

The customer accepts:

  • that all information they provide is accurate and up to date,
  • that the information they send in the booking form and via WhatsApp / e-mail is complete,
  • that the payment methods they use belong to them or that they are legally authorised to use them,
  • that they should be careful about suspicious links, fake payment requests or misleading messages from third parties.

YML VIP Transfer is not responsible, to the extent it is not at fault, for security, operational or service problems arising from incorrect, incomplete or late information provided by the customer.

13. RETENTION PERIOD AND PROTECTION OF RECORDS

Customer data and transaction records may be kept for as long as necessary, taking into account:

  • performance of the booking,
  • payment verification,
  • refund / cancellation / change processes,
  • accounting and tax obligations,
  • customer service operations,
  • possible legal disputes,
  • statutory retention periods.

When the purpose of processing no longer exists and the statutory retention obligation has ended, the data may be:

  • deleted,
  • destroyed,
  • anonymised.

14. COMPLIANCE WITH THE KVKK AND RELATED LEGISLATION

YML VIP Transfer aims to act in accordance with the Personal Data Protection Law No. 6698 (KVKK) and related legislation when processing personal data.

Detailed information on the purposes for which personal data are processed, the legal grounds relied on and customers' rights is provided in the separately published KVKK Privacy Notice.

In the event of any difference in interpretation between this text and the KVKK Privacy Notice, the provisions of the KVKK Privacy Notice take precedence on matters relating to the processing of personal data.

15. LIMITATION OF LIABILITY

Although YML VIP Transfer is obliged to take reasonable security measures, it cannot be held directly responsible in the following cases unless it has acted with gross negligence or intent:

  • Security vulnerabilities on the user's own device
  • Weak passwords or shortcomings in device security
  • The user sharing information with third parties
  • Fake links, phishing or social engineering attacks
  • System problems caused by the bank, virtual POS provider or payment institution
  • Internet outages and telecom infrastructure failures
  • Hosting / server / software infrastructure problems
  • Force majeure
  • The customer providing incorrect or incomplete information
  • The customer failing to give cancellation / change notifications in the proper manner

16. CHANGES TO THE POLICY

YML VIP Transfer reserves the right to amend this Privacy and Security Policy due to:

  • changes in legislation,
  • changes in payment infrastructure,
  • website updates,
  • cookie system / banner integration,
  • technical security improvements,
  • operational needs.

The current text takes effect from the date it is published on the website or the relevant digital channels.

17. CONTACT INFORMATION

YML VIP Transfer
Website: www.ymlviptransfer.com
E-mail: info@ymlviptransfer.com
WhatsApp: +90 542 553 5263
Address: Altıova Orta Mah. Ay Sok. No:6/1 Kepez / Antalya
MERSIS No: 0469144420500001
Tax No: 4691444205
Trade Registry No: 125389