YML VIP TRANSFER DISTANCE SALES AGREEMENT
1. PARTIES
This Distance Sales Agreement has been concluded electronically between the service provider whose details are given below and the customer who makes a booking via the website, WhatsApp, e-mail, telephone or other means of distance communication.
1.1. SELLER / SERVICE PROVIDER
Title: YML VIP Transfer
Brand / Trade name: YML VIP Transfer
Website: www.ymlviptransfer.com
E-mail: info@ymlviptransfer.com
WhatsApp line: +90 542 553 5263, +90 542 667 9797
Telephone: +90 542 553 5263, +90 542 667 9797
Address: Altıova Orta Mah. Ay Sok. No:6/1 Kepez/Antalya
Antalya Corporate Tax Office / Tax No: 4691444205 / MERSIS No: 0469144420500001
Hereinafter referred to as “YML VIP Transfer” or the “SELLER”.
1.2. BUYER / CONSUMER / CUSTOMER
The person who makes a booking via the website, WhatsApp, e-mail, telephone or other distance communication channels and shares their name, surname, telephone, e-mail and/or other contact details during booking, together with all passengers covered by that booking.
Hereinafter referred to as the “CUSTOMER”, “BUYER” or “PASSENGER”.
2. SUBJECT OF THE AGREEMENT
The subject of this Agreement is to set out the rights and obligations of the parties regarding the sale and performance of the services below, booked electronically by the BUYER through the SELLER's:
- www.ymlviptransfer.com website,
- WhatsApp booking line,
- e-mail,
- telephone,
- or other means of distance communication.
The services offered in this context mainly include:
- Airport transfers
- Airport-to-hotel transfers
- Hotel-to-airport transfers
- Hotel-to-address / address-to-hotel transfers
- Private address-to-address transfers
- VIP city transfers
- VIP intercity transfers
- Chauffeured vehicle hire
- Hourly / daily vehicle hire (with driver)
- Private tours and tailor-made transfer arrangements
3. MAIN CHARACTERISTICS OF THE SERVICE
The service purchased is performed according to the information selected and/or approved by the BUYER during booking. The main elements of the service may include:
- Transfer type (one-way / return / hourly / daily)
- Vehicle type / vehicle category
- Date
- Time
- Pick-up point
- Destination
- Flight details (if any)
- Number of passengers
- Number of pieces of luggage
- Special requests
- Requests for child seats / pets / special equipment (if any)
The BUYER accepts that all information shared during booking is accurate, complete and up to date.
4. MAKING THE BOOKING AND CONCLUSION OF THE AGREEMENT
4.1. The BUYER submits a booking request via the website, WhatsApp, e-mail, telephone or other electronic communication means.
4.2. The booking is confirmed by one of the following:
- Written confirmation of the booking,
- Receipt of payment / prepayment,
- Completion of payment via an online payment link,
- A “booking confirmation” sent via WhatsApp or e-mail,
- A confirmation message sent via the system / booking form.
4.3. From the moment the BUYER completes the booking and/or makes payment, the BUYER declares that they have read, understood and accepted:
- this Distance Sales Agreement,
- the cancellation / refund / change terms,
- the privacy and data processing rules,
- the operational terms of the service.
5. PRICING AND FEE POLICY
5.1. All transfer fees are set as a total price per vehicle, not per person.
5.2. The BUYER is obliged to choose a vehicle that matches its:
- stated maximum passenger capacity,
- stated luggage capacity,
- special equipment capacity, if any.
5.3. The SELLER has the right to charge an extra fee in the following cases:
- Extra passengers
- Excess luggage
- Large / bulky / special luggage
- Stops added later
- Route changed later
- Long waiting time
- Flight delay of more than 3 hours
- New arrangements needed after a flight cancellation
- Pets notified only later
- Requests for a special vehicle / special equipment
- Night tariff / peak season / operational necessity
5.4. Prices are based on the amount notified to the customer at the time of booking. Taxes, road, bridge and parking fees or additional services may be stated separately depending on the booking details.
6. PAYMENT METHOD AND DELIVERY / PERFORMANCE
6.1. Payment may be taken by the following methods:
- Cash
- Bank transfer / EFT
- Credit card / virtual POS
- Online website payment system
6.2. The service is not the delivery of a physical product; it is a transport / transfer service performed on a specific date and at a specific time.
6.3. Performance of the service begins on the date, at the time and at the location stated in the booking details.
7. CANCELLATION, CHANGE AND REFUND TERMS
7.1. Cancellation Up to 12 Hours Before
For cancellations made at least 12 (twelve) hours before the planned transfer time, the full amount paid is refunded.
7.2. Changes Up to 12 Hours Before
The following, if notified at least 12 (twelve) hours before the planned transfer time:
- change of date,
- change of time,
- change of flight details,
- similar booking updates,
may be approved free of charge, subject to operational availability.
7.3. Notification Channels
Cancellation and change requests must be made only through the following official channels:
- E-mail: info@ymlviptransfer.com
- Official WhatsApp line
Verbal notice to the driver, notice given to third parties or requests sent through unofficial channels may not be accepted as valid.
7.4. Cancellation / Change Less Than 12 Hours Before
For cancellation or change requests made less than 12 hours before the transfer time, the SELLER reserves the right to:
- refuse the request,
- charge an extra fee,
- make a partial refund,
- make no refund at all.
7.5. No-Show
If the customer is not ready within the stated free waiting times, the booking may be treated as a No-Show. In this case no refund is made.
8. FLIGHT DELAYS, FLIGHT CANCELLATIONS AND THE CUSTOMER'S DUTY TO NOTIFY
8.1. The customer must inform the SELLER immediately in the following cases:
- Flight delay
- Change of flight time
- Change of flight number
- Flight cancellation
- Terminal change
- Change of arrival airport
8.2. Notification must be made only through the following channels:
- info@ymlviptransfer.com
- Official WhatsApp line
8.3. For delays longer than 3 hours and cancelled flights, depending on:
- operational feasibility,
- vehicle availability,
- driver planning,
- traffic / airport congestion,
the SELLER may:
- request an additional payment,
- propose a new transfer time,
- cancel the booking if no suitable vehicle is available.
8.4. If the customer does not notify a flight cancellation or delay, then due to the resulting:
- wasted vehicle dispatch,
- operational loss,
- delay,
- need for re-planning,
no refund may be made and the SELLER cannot be held responsible.
9. WAITING TIMES
9.1. Airport Waiting Time
The free waiting time for airport meet-and-greet transfers is:
- 90 minutes from the actual landing time of the aircraft.
9.2. Hotel / Address Waiting Time
The free waiting time for pick-ups from a hotel, villa, residence, home or any address is:
- 15 minutes from the agreed transfer time.
9.3. Exceeding the Waiting Time
If these times are exceeded:
- The booking may be treated as a No-Show,
- The vehicle may leave the location,
- No refund is made,
- If available, an extra fee may be charged for additional waiting.
10. RESPONSIBILITY FOR ARRIVING AT THE AIRPORT ON TIME
10.1. For transfers from a hotel or address to the airport, the responsibility for setting the correct transfer time so that the customer can catch their flight lies entirely with the customer.
10.2. The customer should take the following into account:
- Travel time
- Seasonal traffic
- City traffic
- Congestion at the airport entrance
- Check-in time
- Passport control
- Security checks
- Domestic / international procedures
- The time the airline recommends being at the airport
10.3. YML VIP Transfer cannot be held responsible for any resulting:
- Missed flight
- Late check-in
- Late arrival for passport control
- Late arrival at the airport
11. NUMBER OF PASSENGERS, LUGGAGE AND VEHICLE CAPACITY
11.1. The customer must correctly state the following during booking:
- Total number of passengers
- Number of passengers including children / infants
- Number of suitcases
- Number of cabin bags
- Oversized / special luggage
- Pushchairs
- Sports equipment
- Folding wheelchairs
- Other bulky equipment
11.2. If the selected vehicle's capacity is exceeded, the SELLER may:
- charge an extra fee,
- assign a larger vehicle (if available),
- send an additional vehicle,
- refuse the service in part or in full for safety and legal reasons.
11.3. Passengers and luggage exceeding the carrying capacity may not be carried, in accordance with road safety and legal regulations.
12. RIGHT TO CHANGE THE VEHICLE
12.1. For reasons of operational necessity, vehicle breakdown, maintenance, traffic, safety, driver planning or similar, the SELLER reserves the right to assign another vehicle:
- of the same segment,
- of equivalent quality,
- or of a higher segment.
12.2. This shall not be regarded as a breach of the main service; however, customer comfort is maintained as far as possible.
13. CONDITIONS FOR CARRYING PETS
13.1. The customer must notify that they will travel with a pet before or during booking.
13.2. Pets may only be carried:
- in a suitable carrier bag,
- in a closed cage,
- in a secure transport box.
13.3. If no advance notice is given, the SELLER may:
- refuse the transfer,
- cancel the booking,
- make no refund.
13.4. The customer is liable for costs arising from damage, odour, soiling or hygiene issues caused by the pet in the vehicle.
14. DAMAGE, SOILING IN THE VEHICLE AND CUSTOMER LIABILITY
14.1. The customer and accompanying passengers are liable for the following damage in the vehicle:
- Upholstery damage
- Torn seats
- Deformation of interior trim
- Vomiting / heavy soiling
- Burn marks / cigarette damage
- Spilled drinks / food
- Damage to electronic equipment
- Damage to doors, seats, seat belts or accessories
14.2. In such cases the customer agrees to pay all damages, including:
- cleaning costs,
- detailed hygiene / ozone / special cleaning costs,
- repair costs,
- parts replacement costs,
- loss arising from the vehicle being out of service.
15. ADDITIONAL STOPS, ROUTE CHANGES AND SPECIAL REQUESTS
15.1. The following, if requested after booking:
- additional stops,
- route changes,
- intermediate stops with waiting,
- picking up / dropping off additional passengers at other locations,
- requests for additional services,
are met only if operationally feasible.
15.2. An extra fee may be charged in these cases.
16. SAFETY AND THE RIGHT TO REFUSE SERVICE
16.1. All passengers must comply with in-vehicle safety rules.
16.2. The driver / SELLER may refuse or end the service in the following cases:
- Heavy intoxication with alcohol
- Suspected influence of drugs
- Aggressive behaviour
- Violence / threats
- Risk of damage to the vehicle
- Dangerously distracting the driver
- Suspicion of carrying illegal items
- Behaviour contrary to public order
16.3. In such cases the right not to refund the fee is reserved.
17. LOST PROPERTY AND LIABILITY FOR LUGGAGE
17.1. Loading and unloading luggage is essentially carried out under the customer's supervision and control.
17.2. The SELLER is not directly liable for personal belongings, valuables, cash, passports, phones, tablets, computers and similar items left in the vehicle.
17.3. Items found are returned to the customer where possible; however, courier / delivery / organisation costs may be charged.
18. FORCE MAJEURE
The SELLER may postpone, change or cancel the service in the following cases of force majeure or circumstances beyond its control:
- Heavy traffic
- Road closures
- Accidents
- Disruption of airport operations
- Natural disasters
- Floods / fires / storms
- Strikes
- Restrictions by public authorities
- Security risks
- Vehicle breakdown
- Sudden health problems
- Terrorism, war, state of emergency
- Other unforeseeable events
In these cases the SELLER's liability is limited to the price of any unused service. No liability is accepted for indirect losses (loss of flight tickets, hotel bookings, business, etc.).
19. INFORMATION ON THE RIGHT OF WITHDRAWAL
19.1. The service covered by this agreement may be a transport / transfer / organisation service that must be performed on a specific date or within a specific period.
19.2. For this reason, under the legislation in force, the right of withdrawal may not apply pursuant to the relevant exemption provisions of the Turkish Regulation on Distance Contracts.
19.3. Nevertheless, as a matter of commercial goodwill, YML VIP Transfer may apply its own cancellation / change / refund policy:
- Full refund up to 12 hours before
- Free changes up to 12 hours before (subject to operational availability)
19.4. The BUYER declares that they were informed of and accepted these terms before making the booking.
20. PROTECTION OF PERSONAL DATA AND CONSENT TO COMMUNICATION
20.1. Personal data shared by the customer (name and surname, telephone, e-mail, flight details, address details, etc.) are processed only for the purposes of:
- creating the booking,
- operational planning,
- communicating with the customer,
- performing the service,
- fulfilling legal obligations.
20.2. The customer agrees to be contacted for booking information, confirmation, operational communication and support via:
- telephone,
- SMS,
- WhatsApp,
- e-mail.
20.3. Detailed data processing principles are set out separately in the Privacy Policy / KVKK Privacy Notice.
21. EVIDENCE AGREEMENT
The parties accept that electronic records, website order records, IP logs, payment records, bank receipts, WhatsApp correspondence, e-mail records, telephone call recordings (if any), booking forms and system logs shall constitute evidence in disputes.
22. JURISDICTION IN DISPUTES
22.1. This agreement is governed by the laws of the Republic of Türkiye.
22.2. For customers acting as consumers, in accordance with the legislation in force, the following have jurisdiction:
- Consumer Arbitration Committees
- Consumer Courts
22.3. For commercial customers who are not consumers, the Antalya Courts and Enforcement Offices have jurisdiction.
23. ENTRY INTO FORCE AND ACCEPTANCE
The BUYER declares that they have read, understood and accepted all articles of this agreement by:
- making a booking via the website,
- paying via a payment link,
- confirming the booking via WhatsApp,
- confirming the booking by e-mail,
- placing a booking by telephone and confirming it afterwards.
This agreement enters into force on the date it is approved electronically / the booking is finalised.
YML VIP TRANSFER
Website: www.ymlviptransfer.com
E-mail: info@ymlviptransfer.com