Personal Data Protection Law (KVKK)

YML VIP TRANSFER – KVKK PRIVACY NOTICE

Privacy Notice under the Turkish Personal Data Protection Law No. 6698 (“KVKK”)

Last updated: 27.03.2026

This Privacy Notice has been prepared to inform you about the scope in which your personal data are processed under the Personal Data Protection Law No. 6698 (“KVKK”) in connection with the airport transfer, VIP transfer, city / intercity private transport, chauffeured vehicle hire, booking, payment, customer communication, operational planning and all related service processes provided by YML VIP Transfer.

1. IDENTITY OF THE DATA CONTROLLER

Under the Personal Data Protection Law No. 6698, your personal data are processed by YML VIP Transfer, whose details are given below, in its capacity as data controller.

Data controller: YML VIP Transfer
E-mail: info@ymlviptransfer.com
Website: www.ymlviptransfer.com
WhatsApp line: +90 542 553 5263
Address: Altıova Orta Mah. Ay Sok. No:6/1 Kepez Antalya
MERSIS: 0469144420500001 / Tax No: 4691444205 / Trade Registry No: 125389

2. YOUR PERSONAL DATA THAT WE PROCESS

Depending on the nature of our services, YML VIP Transfer may process the following personal data:

2.1 Identity and Contact Information

  • Name and surname
  • Telephone number
  • E-mail address
  • WhatsApp contact details
  • Company name or title, if required for invoicing / payment

2.2 Booking and Transfer Information

  • Pick-up and drop-off addresses
  • Hotel name / accommodation details
  • Airport details
  • Flight number
  • Flight date and time
  • Arrival / departure details
  • Number of passengers
  • Information on child / infant passengers
  • Number and type of luggage
  • Vehicle preference
  • Requests for additional stops
  • Information on travelling with a pet (to the extent provided by the customer)

2.3 Payment and Financial Transaction Information

  • Payment amount
  • Payment date
  • Payment method
  • Bank / virtual POS / collection transaction references
  • Payment records relating to refunds

⚠️ Note:
Depending on the payment infrastructure, YML VIP Transfer may not store full card data directly. In most cases, card details are processed by the authorised payment institution / virtual POS infrastructure.

2.4 Customer Transaction and Request Information

  • Booking requests
  • Change requests
  • Cancellation requests
  • Refund requests
  • Complaint and satisfaction records
  • Contents of calls / correspondence
  • E-mail and WhatsApp correspondence
  • Customer service call recordings (if any)

2.5 Technical and Digital Record Data

  • Website usage information
  • IP address
  • Cookie data
  • Transaction time / date / hour records
  • Form submission records
  • Basic technical device / browser information
  • Log records
  • Server records kept for security purposes

2.6 Legal and Operational Process Data

  • Contract records
  • Consent records
  • Distance sales agreement acceptance details
  • Preliminary information form acceptance records
  • Cancellation / refund policy acceptance records
  • Request / objection / dispute records
  • Records that may be subject to requests by official authorities, where necessary

3. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data may be processed by YML VIP Transfer for the following purposes:

  • Creating transfer bookings
  • Confirming bookings
  • Planning the transfer operation
  • Organising drivers and vehicles
  • Providing airport meet-and-greet services
  • Flight tracking and operational coordination
  • Assigning vehicles suited to customer requests
  • Planning additional stops / routes / luggage / passenger capacity
  • Assessing special requests such as pets, special luggage, child seats, etc.
  • Handling booking changes and cancellations
  • Managing refunds
  • Collecting payments and keeping accounting records
  • Carrying out invoicing and financial processes
  • Communicating with the customer
  • Providing support via WhatsApp / e-mail / telephone
  • Handling complaints, suggestions and satisfaction processes
  • Fulfilling legal obligations
  • Fulfilling retention and evidence obligations arising from legislation
  • Creating evidence in possible disputes
  • Improving service quality
  • Preventing fake bookings, misuse, security risks and fraud
  • Ensuring website security
  • Ensuring system and operational security

4. METHODS AND LEGAL GROUNDS FOR COLLECTING PERSONAL DATA

Your personal data may be collected by YML VIP Transfer through the following methods:

  • Website booking forms
  • Contact forms
  • WhatsApp correspondence
  • Telephone calls
  • E-mail correspondence
  • Online booking requests
  • Virtual POS transactions
  • Invoice / accounting records
  • Website cookies and log systems
  • Information and documents shared directly by the customer

Your personal data are processed on the legal grounds set out in Articles 5 and 6 of the KVKK. These mainly include:

  • Processing is directly related to the conclusion or performance of a contract
  • Processing is necessary for the data controller to fulfil its legal obligation
  • Processing is necessary for the establishment, exercise or protection of a right
  • The data have been made public by the data subject (for example, information sent directly by the customer)
  • Processing is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms
  • Where necessary, your explicit consent

⚠️ Important note:
Booking data such as travelling with a pet, flight details and information on child passengers are shared by the customer in order for the service to be provided.
They may be processed for the performance of the service and operational planning.

5. PARTIES TO WHOM YOUR PERSONAL DATA MAY BE TRANSFERRED

For the purposes stated above and in compliance with the KVKK, your personal data may be shared, to the extent necessary, with the following parties:

  • Authorised in-house staff
  • The operations team
  • Drivers / chauffeurs
  • Vehicle suppliers / business partners (when necessary)
  • Accounting and finance advisers
  • Payment institutions / virtual POS providers
  • Banks
  • E-invoice / e-archive / accounting software providers
  • Server / hosting / infrastructure providers
  • Website technical support providers
  • Software / booking infrastructure providers
  • Legal advisers / lawyers
  • Authorised public institutions and organisations
  • Courts, enforcement offices and official authorities (where legally required)

⚠️ Note:
YML VIP Transfer aims to share personal data only to the extent required by the service, limited to the purpose, proportionately and in compliance with the KVKK.

6. RETENTION PERIOD OF PERSONAL DATA

Your personal data are retained, taking into account:

  • the periods required by applicable legislation,
  • contractual obligations,
  • accounting and tax legislation,
  • commercial record-keeping obligations,
  • evidentiary obligations for possible legal disputes,
  • customer service processes,
  • operational record requirements,

for as long as required by the purpose of processing and throughout the limitation / retention periods laid down in the relevant legislation.

When the retention period ends or the purpose of processing no longer exists, your personal data are, in accordance with the legislation:

  • deleted,
  • destroyed,
  • or anonymised.

7. COOKIES AND USE OF THE WEBSITE

During visits to the YML VIP Transfer website, cookies and similar technologies may be used for the purposes of:

  • improving the user experience,
  • analysing site performance,
  • ensuring booking processes run smoothly,
  • security and technical log monitoring,
  • session management.

It is also recommended that a separate Cookie Policy be published on the website.

8. DATA SECURITY MEASURES

To prevent personal data from being unlawfully:

  • processed,
  • accessed,
  • disclosed,
  • lost,
  • altered,
  • damaged,

YML VIP Transfer endeavours to take reasonable and necessary technical and administrative measures appropriate to the nature of the business and the technical means available.

In this context, practices such as the following may be adopted:

  • limitation of authorisations
  • access control
  • password security
  • security measures in booking and payment processes
  • log monitoring
  • data minimisation
  • necessary privacy awareness among staff
  • care in selecting third-party service providers

9. YOUR RIGHTS AS A DATA SUBJECT (KVKK ARTICLE 11)

Under Article 11 of the KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data are processed
  • To request information if they have been processed
  • To learn the purpose of processing and whether the data are used in line with that purpose
  • To know the third parties in Türkiye or abroad to whom the data are transferred
  • To request correction if the data are incomplete or inaccurate
  • To request deletion or destruction in accordance with the KVKK
  • To request that correction / deletion / destruction be notified to third parties to whom the data were transferred
  • To object to a result against you arising from analysis of the data exclusively by automated systems
  • To claim compensation for damage suffered due to unlawful processing

10. APPLICATION PROCEDURE

You may send your requests regarding your rights under the KVKK to YML VIP Transfer, in a way that allows your identity to be verified, through the following channels:

  • E-mail: info@ymlviptransfer.com
  • Address for written applications: Altıova Orta Mah. Ay Sok. No:6/1 Kepez Antalya
  • Website: www.ymlviptransfer.com
  • WhatsApp: +90 542 553 5263

Applications will be assessed and concluded according to their nature and within the periods set out in the legislation.

YML VIP Transfer may request additional verification information to ensure the security of the application.

11. NOTE ON COMMERCIAL ELECTRONIC MESSAGES

As part of the booking process, you may receive mandatory notifications relating to the performance of the service, such as:

  • booking confirmation
  • operational information
  • transfer time reminders
  • driver details
  • cancellation / change notifications
  • payment / refund information

Apart from these, your separate consent must be obtained, where required by the relevant legislation, for commercial electronic messages with campaign / promotional / advertising content.

12. CHANGES TO THIS PRIVACY NOTICE

YML VIP Transfer reserves the right to amend this Privacy Notice due to changes in legislation, operational needs, changes in technical infrastructure or updates to the scope of services.

The current version takes effect when published on the website or the relevant digital channels.

13. CONTACT INFORMATION

YML VIP Transfer
E-mail: info@ymlviptransfer.com
Website: www.ymlviptransfer.com
WhatsApp: +90 542 553 5263
Address: Altıova Orta Mah. Ay Sok. No:6/1 Kepez Antalya