Passenger Transport and Service Agreement

YML VIP TRANSFER PASSENGER TRANSPORT AND SERVICE AGREEMENT

1. Parties

This Passenger Transport and Service Agreement is concluded
between YML VIP Transfer (hereinafter “YML VIP Transfer”) on the one hand
and, on the other hand, the person whose name, surname and/or contact details are given during booking, together with the passenger(s) who will use the service on that person's behalf (hereinafter the “Customer” or “Passenger”).

Official website of YML VIP Transfer: www.ymlviptransfer.com

2. Subject of the Agreement

The subject of this agreement is to set out the terms, the rights and obligations of the parties and the principles of performance for passenger transport services booked by the Customer by telephone, WhatsApp, e-mail, the website (www.ymlviptransfer.com) or other electronic communication channels, namely:

  • Airport transfers
  • Hotel transfers
  • Address transfers
  • Chauffeured vehicle hire
  • VIP transport services
  • Private tours / city or intercity transport services

By making a booking, the Customer is deemed to have read, understood and accepted the provisions of this agreement.

3. Scope of Service and Booking Information

YML VIP Transfer provides the service in line with the following information given by the Customer during booking:

  • pick-up point,
  • destination,
  • date,
  • time,
  • flight details (if any),
  • number of passengers,
  • number of pieces of luggage,
  • special requests.

The Customer accepts that the information given during booking is accurate, complete and up to date. YML VIP Transfer cannot be held responsible for any delay, disruption, extra charge or loss of service resulting from incomplete or incorrect information.

4. Types of Service

The services offered by YML VIP Transfer include, but are not limited to:

  • One-way transfers
  • Return transfers
  • Airport meet-and-greet and drop-off services
  • Chauffeured vehicle hire
  • Hourly / daily vehicle hire
  • VIP city and intercity transfers
  • Private tour services

5. Vehicle Classes

Depending on availability, the vehicle class selected during booking may be one of the following categories:

  • VIP Minivan (e.g. Mercedes Vito, Volkswagen Caravelle, etc.)
  • Minibus (e.g. Mercedes Sprinter, Volkswagen Crafter, etc.)
  • Midibus
  • Coach
  • Other vehicles of an equivalent segment

For reasons of operational necessity, vehicle breakdown, maintenance, traffic conditions, safety or continuity of service, YML VIP Transfer reserves the right to assign an equivalent vehicle of the same or a higher segment without charging the Customer any extra fee.

6. Pricing and Payment Terms

6.1 Transfer Fee

Transfer fees are set as a total price per vehicle, not per person.

The Customer is obliged to make a booking that matches the selected vehicle's:

  • stated maximum passenger capacity
  • stated luggage capacity

If the stated capacity is exceeded, YML VIP Transfer may:

  • assign a suitable larger vehicle,
  • send an additional vehicle,
  • charge an extra fee,
  • cancel the service if it is not operationally feasible.

6.2 Payment Methods

Payment may be made by the following methods:

  • Cash (to the driver or authorised staff)
  • Bank transfer / EFT
  • Online payment / virtual POS / credit card

6.3 Additional Services

An extra fee may be charged in the following cases:

  • extra stops not included in the booking,
  • deviation from the route,
  • excess luggage,
  • extra passengers,
  • night tariff / peak season demand,
  • long waiting time,
  • additional operating costs after a flight delay,
  • special equipment requests,
  • special arrangements needed for carrying pets.

7. Booking Changes and Cancellation Terms

7.1 Free Cancellation

If the Customer requests cancellation at least 12 (twelve) hours before the transfer time, the full amount paid is refunded.

7.2 Free Changes

If the Customer submits requests to change the date, time, flight details or similar at least 12 (twelve) hours before the transfer time, they may be approved free of charge, subject to operational availability.

7.3 Notification Requirement

Cancellation and change requests must be notified only through the following official channels:

  • E-mail: info@ymlviptransfer.com
  • YML VIP Transfer WhatsApp line / official WhatsApp contact channel

Notifications by telephone, through third parties, the hotel reception, verbally to the driver or via unverified messages may not, on their own, be considered valid notification.

7.4 Cancellations / Changes Less Than 12 Hours Before

For cancellation and change requests made less than 12 hours before the transfer time, YML VIP Transfer may, at its discretion:

  • decline to refund the fee,
  • refuse the change,
  • charge an extra fee.

7.5 No-Show

If the Customer is not present within the waiting times set out below, the booking is considered a “no-show” and no refund is made.

8. Flight Delays, Flight Cancellations and Operational Changes

8.1 Duty to Notify

The Customer must inform YML VIP Transfer immediately of any of the following:

  • flight delay,
  • change of flight time,
  • change of flight number,
  • flight cancellation,
  • terminal change,
  • change of arrival airport.

Notification must be made only through the following channels:

  • info@ymlviptransfer.com
  • YML VIP Transfer official WhatsApp line

8.2 Delays Longer Than 3 Hours

For delays longer than 3 (three) hours, YML VIP Transfer has the right to reschedule the booking, taking into account:

  • operational feasibility,
  • vehicle availability,
  • staff planning,
  • traffic and on-site congestion.

In such cases YML VIP Transfer may:

  • charge an extra fee,
  • propose a different time,
  • cancel the booking if no suitable vehicle is available.

8.3 Flight Cancellation

If a flight is cancelled, the Customer must notify the cancellation without delay by e-mail or WhatsApp.

If a flight cancellation or change is not notified, YML VIP Transfer:

  • cannot be held responsible, even if the vehicle was dispatched in vain,
  • reserves the right not to refund the fee.

8.4 Changes Not Notified

YML VIP Transfer is not responsible for delays, no-shows, service disruption or vehicle waiting costs caused by the following if not notified in time by the Customer:

  • delay,
  • flight cancellation,
  • terminal change,
  • change of landing time,
  • loss of contact.

9. Waiting Times

9.1 Airport Pick-ups

The free waiting time for airport arrival transfers is:

  • 90 (ninety) minutes from the actual landing time of the aircraft.

This time is granted to allow for passport control, baggage reclaim and exit procedures.

9.2 Hotel / Residence / Address Pick-ups

The free waiting time for pick-ups from hotels, villas, residences, complexes, apartment buildings, homes or other addresses is:

  • 15 (fifteen) minutes from the booked time.

9.3 Exceeding the Waiting Time

If the stated waiting times are exceeded:

  • the booking may be treated as a no-show,
  • the vehicle may leave the site,
  • no refund is made,
  • if extra waiting is requested, an extra fee may apply.

10. Customer's Time Planning and Responsibility for Catching the Flight

For transfers to the airport from a hotel, residence or any address, setting the transfer time is entirely the Customer's responsibility, taking into account factors such as:

  • travel time,
  • seasonal traffic,
  • city congestion,
  • security checks,
  • check-in time,
  • passport control,
  • international / domestic procedures,
  • congestion at the airport entrance.

YML VIP Transfer cannot be held responsible for situations caused by a transfer time incorrectly planned by the Customer, such as:

  • missing the flight,
  • late check-in,
  • arriving late for passport control,
  • arriving late at the airport.

11. Route, Additional Stops and Route Changes

Requests beyond the departure and destination points given during booking, such as:

  • extra stops,
  • deviation from the route,
  • intermediate calls,
  • long waits,
  • picking up / dropping off additional passengers,

are subject to YML VIP Transfer's approval.

If such requests are accepted, provided that they:

  • are operationally possible,
  • are compatible with road safety,
  • do not disrupt the schedule,

an extra fee may be charged.

12. Number of Passengers, Luggage and Vehicle Capacity

The Customer must give complete details during booking of:

  • the total number of passengers,
  • passenger details including children / infants,
  • the number of pieces of luggage,
  • special luggage such as oversized bags, golf bags, sports equipment, folding wheelchairs, pushchairs, etc.

If the selected vehicle's capacity is exceeded, YML VIP Transfer may:

  • suspend the service,
  • charge an extra fee,
  • send a larger vehicle,
  • refuse excess passengers / luggage for safety reasons.

Transport requests that breach traffic regulations will not be accepted under any circumstances.

13. Rules for Carrying Pets

If travelling with a pet, the Customer must clearly state this before or during booking.

Conditions for carrying pets:

  • Pets must be carried in a cage / pet carrier.
  • Animals without a cage or not under control cannot be carried.
  • The animal must not endanger the safety or hygiene of the vehicle.
  • Any required official permits, health certificates or legal obligations are the Customer's responsibility.

If the Customer does not notify the pet in advance, YML VIP Transfer:

  • has the right to cancel the service,
  • reserves the right not to refund the fee in that case.

14. Damage, Soiling in the Vehicle and Customer Liability

The Customer and accompanying passengers are liable for all deformation and damage caused by the Customer, such as:

  • breakage inside the vehicle,
  • torn upholstery,
  • cleaning needed due to vomiting,
  • cigarette / burn marks,
  • spilled drinks / food,
  • scratches from hard objects,
  • damage to electronic equipment,
  • damage to doors, seats, seat belts or accessories.

In such cases the following may be charged to the Customer:

  • cleaning costs,
  • repair costs,
  • parts replacement costs,
  • loss due to the vehicle being out of service (where applicable).

15. Safety Rules

All passengers must:

  • wear seat belts,
  • avoid behaviour that distracts the driver,
  • not behave in the vehicle in a way contrary to public order and decency,
  • not damage the vehicle,
  • not carry substances prohibited by law.

The driver has the right to end the service in the event of a safety risk, disorderly conduct, the influence of alcohol / drugs, aggressive behaviour or unlawful situations. In this case no refund may be made.

16. Prohibited and Dangerous Substances

The Customer accepts, declares and undertakes that there are no substances in their luggage or on their person that are:

  • combustible,
  • explosive,
  • flammable,
  • toxic,
  • foul-smelling,
  • leaking,
  • radioactive,
  • narcotic,
  • prohibited from carriage by law.

If such substances are found:

  • carriage may be refused,
  • the transfer may be cancelled,
  • no refund may be made,
  • where necessary, the matter may be reported to the competent authorities.

Any loss suffered by YML VIP Transfer as a result shall be borne by the Customer.

17. Child Seats, Infant Seats and Special Equipment

The Customer should state during booking:

  • that there are child passengers,
  • that an infant seat is needed,
  • any request for a booster seat,
  • any need for a wheelchair or special access.

Requests not notified in advance are not guaranteed to be met at the time of the transfer.

YML VIP Transfer may provide infant seats or special equipment subject to operational availability. Some equipment may be subject to an extra fee.

18. Luggage, Forgotten Items and Lost Property

Loading luggage into and unloading it from the vehicle is essentially carried out under the Customer's control.

With regard to items left in the vehicle by the Customer, YML VIP Transfer cannot be held directly responsible in cases of:

  • loss,
  • forgetting,
  • damage,
  • incorrect delivery.

However, if a forgotten item is noticed and found by YML VIP Transfer staff, it may be returned at the Customer's request:

  • depending on availability,
  • against an additional delivery / courier / re-routing fee.

19. Force Majeure

YML VIP Transfer has the right to delay, change or cancel the service in the following cases:

  • heavy traffic and road closures,
  • accidents,
  • natural disasters,
  • floods, storms, fires,
  • measures by official authorities,
  • airport operational restrictions,
  • security incidents,
  • vehicle breakdown,
  • sudden health problems,
  • civil unrest,
  • strikes, lockouts,
  • war, terrorism, state of emergency,
  • unforeseen events affecting transport infrastructure.

In these cases YML VIP Transfer's liability is limited solely to refunding the price of the unused service, where conditions allow. Claims for indirect losses, loss of flight tickets, hotel bookings, business, non-pecuniary damage, etc. are not accepted.

20. Limitation of Liability

YML VIP Transfer is not responsible for damage and losses arising from causes not attributable to it, such as:

  • missing the flight,
  • the Customer coming out late,
  • incorrect time planning,
  • incomplete information,
  • incorrect flight number,
  • delays / cancellations not notified,
  • no-show,
  • official checks,
  • traffic congestion,
  • airport queues and security delays.

In any event, YML VIP Transfer's maximum liability is limited to the transfer fee collected for the relevant booking.

21. Invoices and Commercial Records

The Customer may request an invoice during booking or after the service.

Invoices are issued in accordance with the tax legislation in force and may be sent to the contact channels or address provided by the Customer.

22. Privacy and Communication

The following information shared by the Customer:

  • name and surname,
  • telephone,
  • e-mail,
  • flight details,
  • address details,

may be used only to carry out the booking, plan the operation and fulfil legal obligations.

During the booking process, the Customer agrees to be contacted via:

  • telephone,
  • SMS,
  • WhatsApp,
  • e-mail.

23. Dispute Resolution and Jurisdiction

The laws of the Republic of Türkiye apply to any dispute arising from this agreement.

The Antalya Courts and Enforcement Offices have jurisdiction to resolve disputes.

24. Entry into Force and Acceptance

The Customer is deemed to have read, understood and accepted all provisions of this agreement at the moment a booking is made via:

  • the website,
  • WhatsApp,
  • e-mail,
  • online payment,
  • the booking form,
  • telephone confirmation.

This agreement enters into force on the date it is published on www.ymlviptransfer.com.

YML VIP TRANSFER

Website: www.ymlviptransfer.com
E-mail: info@ymlviptransfer.com